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FTC58 - Negotiation Skills

This course is designed to assist participants to develop key aspects, rules and styles of successful negotiation including arguments and counter arguments, fallback positions and creative solutions and alternatives to agreement.

The contents of this course include:

Identifying objectives and all factors affecting negotiation

Understanding the four phases of effective negotiations

Understanding open and hidden agendas

Approach, planning and preparation

Effective openings

Focusing on outcomes not positions

Planning workable concessions and alternatives

Listening, questioning and assertion skills

Creating a 'win-win' situation

Bargaining skills

Dealing with objections and underhand tactics

Using effective negotiation skills and behaviours to gather information

Managing conflict and deadlock

Influencing and persuading both team members and clients

Who should attend this course?
This course is aimed at all levels of persons who have to engage in negotiations, whether within in the workplace, communities or government processes. In other words, it is suitable for anyone who has to open and/ or close a deal. These include managers who represent the company in negations with unions, union officials, salespersons, conflict mediators, government employees engaged with communities, environmentalists, security officials, etc.

FTC has an extensive database of highly qualified and experienced facilitators. This course will be presented by the best facilitators available.