Online FTC | FTC62 - Secretarial and Administrative Skills

This course is designed to enhance the skills of secretaries and administrators to gather, report, plan, monitor and control administrative and secretarial systems. Participants will develop the knowledge and confidence to understand and participate in company events, including customer enquiries, briefing sessions, meetings, workshops and conferences. The focus is on enabling participants to effectively and efficiently attend to the processing of necessary documents, logistics and to ensure proper communication systems related to these. Depending on the course level, research, setting personal goals, functioning within a team and understanding the overall organisational culture as well as demonstrating an understanding of employment relations will also be developed.

Topics addressed in this course include:

Co-ordinating minor and major events

Accommodation and travel arrangements

Planning and preparing event communications

Communicating verbally and non-verbally in the workplace

Attending to customer enquiries face-to-face, on the telephone and via email

Monitoring and controlling the reception functioning

Monitoring and researching the satisfaction of clients

Planning outcomes-based events e.g. meetings, workshops, conferences

Enterprise/ customer service and organisational culture

Using technologies

Organisational skills

Self-development - setting personal goals

Teamwork

Business policies and procedures

Taking minutes

Report writing

Understanding the relationships, roles and functions of the various company role-players

Information handling

Effective communications

Who should attend this course?
This course is aimed at any individual who is, or wishes to be, involved in the administrative and/ or secretarial functions in an organisation, company or business.

FTC has an extensive database of highly qualified and experienced facilitators. This course will be presented by the best facilitators available.

ENROL NOW!

MENU

FTC62 - Secretarial and Administrative Skills